Refund policy

📄 Return & Refund Policy

Last updated: 16th May 2025

At Trivanta, we want you to feel fully at ease with your purchase. If something isn’t quite right, we’re here to make it simple.

📦 Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in original condition

  • Tags must be intact and the item must be returned in its original packaging

  • Items must be returned with proof of purchase

Please note:
For hygiene reasons, intimates and underwear are non-returnable unless faulty.

🔄 Exchanges

We do not currently offer direct exchanges. If you'd like a different size or item, please return your original item for a refund and place a new order.

💰 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed within 5–10 business days via your original payment method.

Shipping costs are non-refundable, unless the return is due to a fault or error on our part.

🚚 How to Start a Return

To begin a return, please contact us at returns@trivanta.shop with:

  • Your order number

  • The item(s) you’d like to return

  • A brief reason for return

We’ll reply with instructions and a return address.

❗ Important Notes

  • You are responsible for the cost of return shipping

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

  • Items returned outside the return window or not in resaleable condition may not be refunded

📩 Questions?

Reach out to us anytime at support@trivanta.shop — we’re here to help.